FAQS
Payment methods
1. Credit card
2. paypal
3. Bank card
4. Collect the goods personally (we are located near Milan, Italy, click to see our office)
If you encounter problems with payment, you can contact us by email [email protected] or to the number +39 3400054590. Our department will provide you with the best assistance.
Prices include VAT unless otherwise indicated.
Return policies
To replace products under the warranty, you must report your intention to do so by email [email protected] indicating the purchase invoice number and the code of the defective product. Subsequently, once you have received authorization to make the return, you can send the goods in their original packaging and that the same is contained in another box that protects the original packaging. If the replacement product is no longer available, a similar/improved product will be replaced.
You can send a report with the references of your order (SKU code, DDT number and order number) attaching photos of the damaged product to [email protected] within 14 days from the date of receipt of the goods. They will send you all the instructions necessary for replacing the product
You can send a report with the references of your order (SKU code, DDT number and order number) attaching the photos of the product to the email [email protected] within 14 days from the date of receipt of the goods. They will send you all the instructions necessary for replacing your order.
order
To order a product, simply add it to the cart using the "Add" button next to the desired quantity. Once the cart has been opened, it is possible to review or modify the list of products inserted. By continuing to checkout you can set the shipping address, payment method and additional information. After confirming the order you will receive an email containing a summary of the requested goods.
For more complex orders or if you already know the product code, you can use the Quick Order function. On the page it is possible to upload a file of items and quantities or insert the various SKUs in the table. The order is always concluded through checkout
We usually ship within 24-48 hours, and the products that can be ordered are available in stock!
Once confirmed, the order can only be modified through assistance. Write to us via chat, call the number +39 3400054590 or send an email to [email protected] specifying the order number
Yes, you can cancel the order only if it has not already been processed by the courier. You will receive a refund depending on the payment method selected when ordering (within 7 days). Write to us via chat, call the number +39 3400054590 or send an email to [email protected] specifying the order number
transportation
Shipments are made by the best express couriers on the market: (BRT, DHL, GLS). The choice of courier will be made by Kosoom based on the type of item and delivery location.
At checkout, select "Collect In Person" under Shipping (click to see the location of our Italian warehouse) and you can collect your order from us. Once you have received confirmation of your order, you can collect it from Monday to Friday from 9.00 to 18.00.
Shipments are made throughout Italy, shipping costs for other regions or countries outside Italy are charged based on the actual situation.
Unfortunately it is not possible. Once the goods have been shipped, you will receive an email with the tracking of your order to monitor the arrival of the goods.
Yes, ask for support via chat, telephone or email to take advantage of the deposit hold option
If your orders are delivered but you were not present, a new delivery will be attempted on the following working day.
Delivery always takes place from Monday to Friday, couriers do not deliver or collect on Saturdays and public holidays.
Allows you to sell products to your customers without having them directly in stock, you can choose whether to ship anonymously or in your name
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